Southside Mitsubishi

Recently purchased a $30000 4x4 triton. Salesman took us on their route which only got the car up to 60km/hr. Came back, agreed to buy, didn't haggle price or try and get a better deal, even purchased the $1800 upgraded warranty. We picked car up on sat morning after having to pay an extra $199 for them to spray glen 20 inside the cab as a "covid clean". We went to take it to Bunbury for a drive and as soon as it got up to 100km/hr the car started shaking violently. The car yard is now closed as its after midday, we couldn't continue our trip as planned instead we took the car into a tyre shop. They showed us the front tyres had every second tread block missing, apparently due to the shock absorbers being faulty. I thought this to be odd as I was standing next to my new car that still had southsides 110 point safety check sticker proudly displayed on the windscreen! $3500 later within hours of picking the car up! I contacted the warranty guy and he said it ...read more

First time had my Mitsubishi Lancer come to Southside Mitsubishi, my car was booked in for the airbag to be replaced under warranty, so got it booked in with a loan vehicle supplied. Great got to Mitsubishi on the day loan car was ready also stated a cheap basic service I agreed too it. The same day got into my loan vehicle no fuel at all complained that I had to put $20 immediately into the loan car. Next morning I got a phone call very apologies about the fuel and immediately drops $20 off the service price. That’s made me feel happy. The next day I pick up my car the time I got it home while reversed up I noticed my rear bumper Fresh paint has been blasted off.... I have photos recently no paint off and the day paint is missing from the car wash. I have sent an email with the complaint but no reply after over a week. I’m not very happy with the service also with the recommendations with issues witch will cost me an arm an a leg and has been fixed with a quarter of a price ...read more

Will never go there again, replaced a sensor an never put oil back in, cist over 3 thousand and they wouldnt even answer a ph call. Have since changed dealships to an awesome experience.

Southside Mitsubishi Dealer worst ever!! Zero customer service nor value for customer lives.
Had our Triton’s steering angle sensor replaced by them. From then on had the traction control come on suddenly when driving. This was a major safety issue. Took it back again to Southside to diagnose the fault. Kept it in for 2 days with them but had to get it back as they claimed they could not find the fault yet. I had to get the Ute back as it’s my mobile work vehicle without which I would have to cancel all my work for the week. Rebooked the Ute again the following Friday only to get a phone call in the afternoon that Southside agreed there was an issue with the vehicle and now they would have to diagnose what the fault was. (Something that would take 5 mins took them 3 days to agree there was an issue). Still waiting for them to fix this problem. They say they cannot promise how long it will take to ...read more

If I could give 0 stars I would. The worst customer service I have ever received, anywhere! Do not go there. Rude incompetent staff who never get back to you. My car broke down under warranty in August 2017. It took 10 days and multiple phone calls from my end to get them to give me a courtesy car. Days before they could even tell me what was wrong with it or if it was in fact covered by warranty. Then they said it would take 3 months to fix because the part had to come from Japan. They stuffed up the paperwork for our courtesy car and made us go back in to change vehicles for no known reason. Said Mitsubishi Australia might call us and check that Southside hadn’t sold the car from underneath them?! Told us we had to return the car with a full tank and detailed yet there was barely a quarter tank and it was filthy when we got it. I could go on and on. Never did I think that Christmas would come and go and I would still be waiting for an answer about being ...read more