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Mum was referred to this place by her GP. We arrived at appointment time, Mum having fasted since the night before. Waited for over 2 hours so asked for a refund. Nurse & management stalled us for a further 20 minutes insisting we be admitted, then told us it was their issue that I hadn't eaten since breakfast (I'm 30wks pregnant), have wasted half a day of work and Mum hadn't eaten the night before.
Reception staff were fantastic, the rest of the place is run very poorly. They even tried to tell us that we had arrived late (which we didn't). We left with our money in the end.
Summary: they make you wait with no idea of how many more hours to go, stall when you ask for refund so you can book in elsewhere, then give you attitude as you are leaving. It's a joke.