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This place just completely RUINED my dress. They advertise that they do alterations, so I asked them to do a very simple job, taking up an outside mesh layer around 10cm but they instead cut the inside slip of the dress which is now the length of a shirt.i clearly explained what I wanted and marked the section I wanted shortened but they completely disregarded my instructions. it was a brand new dress and it is now totally unwearable. when I took it back in they SCREAMED at me, lunged at me and refused to admit fault or refund me. The woman started screaming "I no give you money, you leave or I call police" over and over again They should be shut down, worst customer service imaginable. Stanmore people, please do yourselves a favour a boycott this horrible place!
#reviewtowin Not good is an understatement. I left an expensive quilted bedspread there on the Friday, mid lunchtime. The place was filled with bags of laundry that just seemed to fill every space, with no discernable order. Upon entering I wasn't greeted in anyway, so started the conversation with a "hello, are you able to wash this bedspread?" to which I was told, quite rudely, "yes but you have to pick up today". After explaining I couldn't pick it up today, I was told to pick it up at 8am tomorrow (Saturday). I admit I slept in, so sent my sister to pick it up at about 10am. When she arrived, they asked her to pay as they looked for it. They tried to give her someone else's doona insert to which she repeatedly had to say "No, it's like a blanket. A quilted blanket." They said they must have given it to someone else and to come back on Sunday. My sister told them she would come back in the afternoon to collect it. I called them at 3pm and they told me that they wereread more
TERRIBLE!!!! Warning to others, do not take your clothes here. Shocking, rude and disorganised service. Mixed up my order and literally screamed at me when I questioned why half my stuff was missing, wet and covered in laundry powder! Steer clear.
THIS THE BEST LAUNDRETTE EVER
This place should be shut down. I've lost 2 pairs of shorts,1 t-shirt, 1 beach towel, numerous socks (hey, I can forgive that), over the last 2 years and each time I've stupidly kept giving them another chance. I started printing a list for them to check off against and on the weekend they lose another bath towel. That's the last straw. Each time they say, "are you sure?" they never say sorry or accept responsibility or do the decent thing like maybe offering a free wash to make up for their mistake. They denied and denied on the weekend and said that they're not happy with me!. Incompetent, with a shocking attitude to match. Avoid this place and pass the message on to others.
This Laundry service lost four expensive business shirts - gave them to someone who didn't have a ticket! They say to me I am a "good customer", yet months later and still on resolution; the best offer is $25 per shirt! I really wanted to avoid going to Department of Fair Trading.