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This company is a joke. The only thing they 'Express' at is a 'Sorry we missed you' card.
After a few days wondering where my package was, I checked the consignment number to find that it was attempted delivery two days prior, when I was on site.
No phone call when they arrived in the loading dock, no email afterwards, nothing. I rang them to see if I could pick it up from their depot, despite it being very much out of my way, to be told that I would need to give a days notice.read more
Worst delivery service in AUS history, lies, no service and try to upgrade when they dont supply service.
I had a delivery secudeled yesterday, 12th March topld delivery would be by close of business.
I live in a security estate, we have a onsite manager, I also had a friend stay all day NO CONTACT at all asked manager he had no contact,
Get a email today saying my parcels were ready to be picked up at Darra QLD, (70km round trip and 2 tolls) I contacted them and was told they couldnt deliver to a local PO I had to upgrade my deleivery, 1st and only time I will deal with them.
Spoke to the company I purchased through they will pass it on to there superiors, I contacted Australia Post they had no problem with directing my next 3 deliverys to the loacl PO office.
No wonder Aus Post distance themselves from StarTrak by saying they are contractors. 1 star is the lowest I am alowed to give wish it was minus stars.
I received a card due to not being home for a delivery and the card simply says that the item has been returned to depot. The card states to review your re delivery options visit startrack.com.au/card left. I filled in all the required spaces but it all came to a stop when I tried to enter "Recipient's suburb or postcode" when I input my postcode a drop down menu shows my suburb which I clicked on and then the area goes red and states "Enter recipient's suburb or postcode" I can't get past this point so therefore can't use this pathetic system that is supposed to help you to arrange re delivery. What a pathetic excuse for a customer service site. I am unsure what to do now to get the item delivered.