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Shocking service, as part of a business who ships paperwork interstate every day and PAY for mail collection everyday, we shouldnt be exposed to the courier just not showing up. especially when I then have the courtesy to be understanding that they might be late and spend an extra 20 minutes of my time after hours waiting and they dont bother to show, then use my time and petrol having to drop the mail off myself. Then it happens another 2 times the same week! Absolutely appauled at the service and have had no sympathy just blaming aus post and everyone else that they can. Not to mention the damage that has been caused to parcels in the past.
This service has to be a joke if you can even call it a service i have rung them 6 times trying to find what happened to my parcel they are saying was delivered its a $1000 big w layby they now cant find i have sat home 4 days because they cant tell me if its on a truck been delivered to what address or still at the depot they just keep saying we will get someone to investigate then call back but NO ONE calls back i am on holidays not to sit around waiting like a prisoner in my own home waiting for a parcel they have no idea where it is!!! Useless process its not that hard you either have it or took it to the wrong place...
Can I recommend a local service Holdsworth Couriers
Very bad service, similar story as the one below. I was home, waiting for delivery but at the time the tracking system says delivery was made nobody rang the buzzer, no delivery note was left but package was brought straight to post office, maybe driver wanted early night home......? Anyway, I rang their customer service number and they stick to their fantastic tracking system and actually saying they are right. Well, I was home so maybe the driver couldn't find the buzzer? Or our house? Or forgot to leave the note? Anyway people, waste of time and money!!
If anyone out there has/needs/wants to even consider about using Star Track, then please give up that thought for ever and forever after reading this! I read about these gentlemen's comments before choosing them, and too bad I had to find out the truth the hard way. And in my case, the driver didn't even bother trying, just decided, "oh, it's too late for me, let's just put in 'receiver not available' and go home to chill". Funny that I cleared the whole day off to wait for my item, which is 10 kg. With Auspost it's always in the morning around 10am, but I waited and waited. From morning to afternoon, I waited. Then 20 min to 5 o'clock, I decided to call them and see what happened. Funny enough, in their website, the status of "onboard with driver" changed suddenly to "receiver not available". I was a bit confused that since I literally sat by the door buzz, it didn't ring at all. As I went out to check the mail box, boom, empty. Respecting Star Track's policy toread more