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Have no doubt Steve is an excellence Accountant. I’ve always had reasonable dealings with him and generally happy with my returns. However, the staff he keeps as his administration are undoubtedly letting his business down.
I’ve been a client for many years. But the last two to three years have been almost intolerable. In fact, it has. I’m in the process now of changing accountants.
The administration staff (names will remain unsaid), are rude, not even remotely good at what they do, cite inaccurate information and become defensiveread more
Left this accounting firm due to refusal to return phone calls, billed me for services they did not provide, late lodgement, did not forward company statement from ASIC resulting in $500 late fees, and were overall completely unprofessional. I changed accountants, and Steven MacDonald refuses to forward my previous tax records and will not answer any questions my new accountant has. Steer clear of this business.
I find what you have to say incrediby hard to believe since Ive had my tax done there twice now. Ive not had any issues having phone calls returned. But judging by your reviews you dont sound like somebody Id willingly talk to either.
I was a long time client and have found the past five years intolerable. I have now changed accountants. Very difficult to contact, never return messages left on the answering machine, sometimes rude, and don't stick to their timeframes and deadlines. They tell you it will be up to six weeks to prepare your tax return. But it took them five months, and that was only with weekly phone calls enquiring to its progress. Then they will take exhorbitant sums from the refund as their fees, which they do not disclose to you prior to doing the work. My current accountant charges a third of Steve MacDonald's bill. Now that I've changed accountants, they will not release my tax records or answer any questions my accountant has asked, will not return my calls, fob me off when I ring them and in my opinion are completely unprofessional. Worth reporting to the association he's a member of. My advise is to stay away from this business.
I had used Steve since 2010 and always found him to be good. He then got us to utilise his services for our business tax and trust account auditing. Unfortunately the service around this was terrible, he missed the deadline to submit the audit and he and his staff didnt seem to have any idea on the proper procedure for executing the audit. He then charged us more than double the original quoted price and we received an official warning from department of fair trading.
We have taken all of our business elsewhere.