Have a picture to share?
Upload it to help other users learn more about this business.
Receptionist is extremely rude and disrespectful.Steve seems to really pleasant and quite an efficient accountant but takes forever to process and lodge returns and even longer to deposit any return back to you. Will never use them again because of the attitude of the receptionist and I think her influence is strong in the business and possibly why their service is so poor. Proceed with caution.
Are you aware a Receptionist cannot lodge a tax return and is unlikely to have access to the bank account to transfer a refund? I think you have just discredited yourself. Are you sure the response you go wasn't because of your attitude? I've had no problems at all and found if I treat staff with respect, they will bend over backwards to help me no matter how busy they are.
I was over charged and it took a whole year to get my money back. This was due to them not returning calls or emails. The worst service I have received in years. The receptionist Kay needs to find another job because she is clearly miserable. Since changing accountants I have found out I was charged for services that I was not given. Do not use these guys.
Have no doubt Steve is an excellence Accountant. I’ve always had reasonable dealings with him and generally happy with my returns. However, the staff he keeps as his administration are undoubtedly letting his business down.
I’ve been a client for many years. But the last two to three years have been almost intolerable. In fact, it has. I’m in the process now of changing accountants.
The administration staff (names will remain unsaid), are rude, not even remotely good at what they do, cite inaccurate information and become defensiveread more
Left this accounting firm due to refusal to return phone calls, billed me for services they did not provide, late lodgement, did not forward company statement from ASIC resulting in $500 late fees, and were overall completely unprofessional. I changed accountants, and Steven MacDonald refuses to forward my previous tax records and will not answer any questions my new accountant has. Steer clear of this business.
I find what you have to say incrediby hard to believe since Ive had my tax done there twice now. Ive not had any issues having phone calls returned. But judging by your reviews you dont sound like somebody Id willingly talk to either.