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Strata Specialists manage the complex that my investment property is in. I have had dealings with them for more than 19 years now. I have found Anne, Nisha, Krystal and the rest of the team to be very responsive and always helpful. The fees are reasonable, and they do a terrific job. They have even assisted my long-term tenant directly during a water pipe emergency, which is unheard of in Strata management. I live interstate and haven't always been able to visit the property to see issues. But I've always felt secure that Strata Specialists are overseeing the complex extremely competently. I don't hesitate to recommend their services.
not even a half a star. Like other owners and tenants in the complex, have found them unhelpful and unprofessional You might find they are a few dollars cheaper than others, but you don't get any service, I mean none - just invoices - even then not reliable. 18 months later, still waiting for an annual AGM, unable to process invoices properly, cause friction between tenants and owners, don't seem to follow due process, return calls, emails staff cant seem to separate professional and personal conduct. Nightmare of an organisation and total reason why I am selling my unit. BTW, our levies are double that of any similar building in Rockingham, there are a few of us with questions of where is it going, where is it being spent, but i guess if you don't have an AGM every 12 months, questions we would want to raise cant be answered.
Have to agree. The only communication I receive is invoices. I've requested work to be done that falls within their remit and don't get any response. As for being cheap the Strata Fees are absolutely ridiculous for the service delivered
Good afternoon Tracey,
We don't usually check True Local for feedback. We would expect all concerns to be reported to our office so that we can action the complaint in a professional manner. We don't agree with the contents of your complaint and we will contact you privately to discuss them.
We have searched our system and do not have you recorded as a client. If you are writing under an alias, please feel free to identify yourself so that we can assist or contact our office direct.
I don't agree with this above review at all. I am an owner in a complex with Strata Specialists. We have AGMs every year. They are well alerted and appropriately documented. This company is extremely profesional and qualified. I also disagree that the levies are high. They always respond via phone or email so I can't imagine that you would not have heard back from them.