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We stay every Tuesday night and have done for several months. We always have the same room on the ground floor. Last Tuesday we were told that it was lucky that she remembered we were coming every Tuesday, as they were booked out for the following Tuesday but she had saved us a room but it was upstairs, we thanked her for thinking of us and that upstairs would be fine. We arrived as usual to check in only to be told that there was no room for us as, they were booked out by the Hillsong church and she didn't have our phone number to contact us to let us know (although they have rung me twice before). She said that she had told us the week before that she would try to fit us in, obviously this was a lie as my wife and I remember the conversation vividly and of course it will be our last visit to this accommodation.
This is absoutely recommendable. They are very kind and nice people. Recently my friends stayed and all were so impressed about their service and handy location to city for tour. Very clean and reasoable price. I would love to recommend this accommodation to people from overseas or outside of NSW.