I booked a taxi by ringing the night before for 6.25am trip to the airport the following morning. At 6.25 no show, I rang and clicked the I still want a taxi. Some minutes later a was called by a smug sounding operator saying they had not yet processed my request (which had been for a larger style taxi as we had 4 bags). He said all we can do now is have two taxis at twice the price. Why didn’t they tell me before 6.25??? We did make it to the airport thanks to independent but were quite late and a bag missed the flight. Shocking customer service the suburban operator seemed to enjoy his incompetence.
Yesterday, I booked cab with suburban taxis in Adelaide. The driver who came to pick me up was very friendly and car was clean too. I don't know why people keeps on giving negative reviews for drivers. I have never had such kind of issue. Well, it depends on everyone's thinking. For me, it was always good. The fare was not too high as well. I have heard that they introduced fixed fare, i'll book with it next time.
On new year's eve, me and my friends booked a taxi. I can understand how hard it is for them to handle on such a busy night. We got taxi after 15 mints the time we booked and I am happy that it was not too late than that. The driver was friendly and he appologised for this delay. I like their service. My new year's eve for awesome.