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I popped into Suncorp bank at the Pines, Elanora to see if it was possible to lodge a claim for items I hadn't received but had paid for with credit. There was a bit of a line up to see a consultant at the time I visited. After about a 10-15min wait, I got to speak with a lovely staff member, Amy Tessmann. She was wonderful, polite and helpful. She sympathized with me over what had happened & quickly looked into my paperwork to see if there was anything she could help me out with. I really appreciated her honesty and genuine friendliness in the way she dealt with me and the customers she helped prior to my turn.
I'd have no hesitation in coming back to this Suncorp branch. for banking or insurance.