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The order was in my wife's name, but I was able to pick it up if I could quote her phone number. Was surprised that it was all it took, not take a copy of her on-line order on an ipad. So it seems they have developed the their processes since the ngative feedbacl lodged 2 yrs ago
Online purchasing is meant to be "convenient", however, it turns out to be an "inconvenience". Does not state anywhere on my order that I was required to pick it up with my I.D. I sent my partner to pick up the mattress (we live 15km away), only to be told I had to be the one to pick it up. If their delivery fees weren't so excessive I would have had it delivered. So now I have to take time out of my already extremely busy day to pick it up myself. Not happy. Can't get refund because they get $50 of your money for a refund fee. The staff behind the counter are also not helpful one bit, they are miserable and its obvious they don't like their job. Won't be back!
Not the best quality but still very good value, sales people are always helpful but still yet to get a smile from behind the counter when paying. Staff in the pick up bay always friendly and helpful , but need to watch their language a bit when talking to each other.