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I'm sorry I can't recommend this company. We had a side gate installed several year ago. The product itself seems to be well made, but the person who took the measurements specified an extremely tight fit, and the installers seem to have done a less the perfect job of the installation and concreting. Add to this a locking system with next to no tolerance for movement and you now have a gate that won't close properly let alone lock. We've had an independent tradesman look at it and he feels that there is nothing that can be done. A waste of the best part of $3000.
Please give us a call the we will come out and fix the issue. Rest assured this can be rectified.