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Reception staff wonderful - very friendly and helpful. The price for consultation etc seemed reasonable to me. The vet however was not friendly. I don't know how many vets are on staff at this clinic but the vet I saw was Richard McBurnie. I couldn't tell if he was just having a bad day or didn't like the colour of my skin or whether he is always this surly. Our first visit to this clinic for routine health check and I was expecting him to ask about my pet's medical history, diet etc but nope. I would ask questions and then he answered them. The answers were detailed and informative. But he never asked me any questions except for at the start "are there any problems?" and at the end of the rather quick 5 minute exam - "so do you have any more questions?". During the exam he didn't explain what he was doing or comment on the pets health other than "he looks fine". I left feeling rather disappointed.
I used to take my old dog here to a Dr who was very informative and a good vet for years. I haven't been here for a few years, until recently when I took my newly adopted dog. We saw the same Dr again as I believed this doctor was one of the best vets I had met. However this last visit left me feeling very disappointed and ripped off. The reason for the visit was a general health check and the yearly vaccinations. The only thing the vet said about the health of my dog was that he would need his teeth cleaned at a later time, that was it. Then while the doctor was trying to stuff some liquid up the hose of my dog the doctor told me the medication was for kennel cough. Even though I told the vet prior that the dog was adopted from a family and didn't come from a shelter. Plus, I've fostered dogs with kennel cough before and I know it's not a serious issue and will go on its own. I felt like I got ripped off by being charged for that medication and not asking me if Iread more
kennel cough is a serious issue and doesn't just go away by itself. There is a reason you vaccinate against it. You clearly know the bare minimum about the veterinary industry
Great vet hospital! I brought my cat here after he had a bad reaction to his annual vaccinations - it was a Sunday morning and everyone else (including the vet that gave him the initial vaccinations) was closed. The people at the Surry Hills Vet Hospital were very friendly and accommodating even though we didn't have an appointment. In the end all he needed was a shot of antibiotics, but the vet was very patient and caring - he took his time to look him over, explain things to us and answer our questions. Very friendly and reasonably priced compared to others in the area as well. Will be our normal vet from now on.