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I waited for weeks to recieve my used car that I bought, after constantly being promised it would be ready. I also bought the 'shmick' coating that protects the car, its a layer coating that prohibits the car from acidic damage or rusting etc. Being a 2nd hand car there were a few minor scratches which I was told would be buffed out before the coating was to be put on. When I recieved the car there appeard to be more scratches then when I purchased the vehicle, and the 'shimick' coat was bubbling in certain areas on the car. I was also told that a food stain on the roof that i asked to be removed could not be. However when I took a wet cloth to it, it came straight off. My car didn't even look like it was vaccumed or clean when they promised they would detail clean it before hand. Two months down the track my car battery had to be replaced because it had died. They arranged for me to take my car to my local subaru dealership to get the battery replaced. Aponread more
We waited for months for the airbag recall replacement. Finally the day has come, we organised to get the car there and to pick it up afterwards. In the morning we got a reminder SMS from Suttons, drove the car to Roseberry and after hours when we expected to pick it up we got a phone call saying that they ran out of airbags. What???? You didn't know that one day or a week or even better one month earlier??? How hard can it be to count the airbags. When we got there to pick up the car no apology rather the opposite the receptionists need training in customer service. After all we had to find our car ourselves it was parked behind 6 other cars so we had to wait another half hour till they were all moved just for nothing. We surely won't bother to replace the airbag not after that experience!
Oh frustration! Waited 6 months for airbag recall replacement ....and for tailgate harness ordered in June....Suttons have had the car all day and have just called (after 3 calls chasing them for news on progress) to say they have done nothing and need to keep the car over the weekend....shoddy service AGAIN. Evasive, non committal, dont seem to know whats going on (and I waited for him to call me back for an update on our specific car....and just dont care - man the industry needs a shake up.
They have become WORSE!! Service people here have serious attitude issues. 1. THEY ALWAYS TRY TO CHARGE YOU EVEN FOR YOUR FREE SERVICES UNLESS YOU FIGURE OUT AND QUESTION them. Once you question them, they straight away knock the charges off completely even without fixing the invoices. Appears to be a way of cheating with a cheap excuse that their sales and services systems are not connected. 2. Inspite of repeated reminders before dropping the car for servicing, they missed out to do car wash and cleaning. This has happened for 2 services. Immediately they handover a free car wash coupon as an alternative. To top these, people are rude. Better to stay away than be disappointed.