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Fantastic service help from Samar , your customer service representative. I was after a AC heater part from an old model that has become extinct, the AC model actually sits next to the dinosaurs in the national museum. Mitsubishi Technical department were no help, they didnt have anyone willing or able to decipher the hieroglyphics and cave diagrams regarding the heater cable. Samar to the rescue !!!!! Woosh, a couple of diagrams, some helpful hints and I'm now on an 'Indiana Jones' mission to hunt down and capture that last surving heater cable and drag it back to my AC and bring it back to life. Samar, you are AWESOME, you went above and beyond. Best wishes, Tony
Hi Tony!!! Thank you very much for your positive feedback and always happy to do a good job. I was glad your project gave me the opportunity to learn some new tricks and expand my knowlwdge with AC units. I really enjoyed collaborating informaition from you to help you with your mission and complete what was at task. I really appricate your feedback once again and hope to be of great help when needed .Best wishes Tony !!!
Where do I start? If I could give zero stars I would. Contacted Mitsubishi about my fridge seal coming off and was contacted by these guys. First time the technician came to repair he rang to say hed be 20 minutes, almost an hour later he arrived. Gave him the benefit of the doubt and assumed there was traffic so didnt ask what had happened. He then took a look at the fridge and asked if I had a hair dryer (what the?) so i give him the hair dryer and he explains to me something about heat and glue and yep ok sure no worries. Not even a week later the seal has popped off again so I organise for them to come out again I book for a Tuesday then realise I have work that day so call them back the week before the appointment to reschedule. When i call the computers are down, thats ok the guy says he will call me back to confirm the reschedule. He calls me back and asks will i be availbale Wednesday, yep sure no problems. So im booked in for the Wednesday. Come Tuesdayread more