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I would like to commend the excellent service given this afternoon by one of your employees. He was very efficient and got straight on with the job. He was able to work out the problem quickly and was very pleasant to deal with. Thankyou for sending him out to fix our Samsung Fridge.
Absolutely terrible! Was referred to them by tefal. Had to take my product in 3 times as they kept telling me there was nothing wrong with it. But every time I'd take it home it still had the same problem. I was charged $100 and nothing got fixed! And never called me to tell me the product was ready I had to keep calling them to check the progress. Very frustrating!
These people are absolutely ridiculous. Sure they are nice and easy to talk to but to get the job done? They're hopeless! We have had these guys come out twice to fix a washing machine, yesterday it was meant to be fixed yet they said they needed to get the right part(how many times do you need to check what part it is??). They never came back and now say they can't come out until MONDAY! Maybe you should have a look at all the washing that is piling up hereread more
Ordered a part which shown as "Available" since September 2016, was told it was out of stock after I paid in full, and keep delaying and excuses of supply issue. It is end of January now, enough is enough.
Appreciated the phone call from the owner and promise to improve the situation.
As the only company who Samsung refer work to in Sydney I would have expected much better service but it appears they believe they have you over a barrel and can behave as they please. When trying to book a job with my broken down (2.5 year old) washing machine I was spoken to incredibly rudely with no solutions provided to my problem. I was treated like I was trying to dodge the call out fee when I was simply asking to discuss what was an unusual problem soread more
Appreciated the phone call from the owner of Sydney Appliance Services today after he read my review. It meant a lot to be able to explain to him how frustrated I was. I still don't have a timeline for fixing my machine but I felt listened to and I understand what the issue is from their end and that's a step in the right direction. Thank you Angelo.