Sydney City Subaru has several departments with one common goal: to be to our customers a friend in the business.
Many of our customers have seen this phrase in our advertising or heard it on the radio and have asked me what do we mean by it
Well I would like to explain what it means to me and to all our managers and staff. To be a friend in the business means to ensure that all our departments provide excellent customer service.
Every industry claims to aim for the best customer satisfaction. At Sydney City Subaru we dont want to claim itwe believe it.
Tony Bonanno began this business 32 years ago and has succeeded because of this attitude. Each individual purchase in sales or repair in service is treated as a person not a number. Some car dealers are ...read more
Go see Bin! After months of dealing with car salespeople, he was a complete breath of fresh air. No tacky, crappy sales talk. Just honest, straight down the line communication. He follows up as well after the sale. Oh, and it love my new Subaru!! I'll definitely be back when it's time to upgrade!
If you have a car to trade. Don't go there. The quote I was given was a joke and when I complained to the salesman, all they did was to so me the piece of paper the quote was written on. I told them I would walk out if they did not at least try and come back with something serious, again they showed the paper where the quote was written. I walked out, very poor customer service. Did I mention they took a call during whilst trying to sell me a car. If I could rate them in the negative I would,
normally don't write rave reviews but after my recent experience with Sydney City Subaru, I'm compelled to tell everyone just how GREAT THEY ARE! Bought a new Impreza and the service I received from the sales staff was exceptional. I was regularly informed about my car's progress and on delivery found a nice big red bow on the bonnet of my new car...how nice :-) I will tell all my friends to go there for a new Subaru.
I was a loyal customer of theirs (bought 2 cars and went out of my way to service there). The last time I went the desk person mistakenly sent me to wait upstairs for 1 hour even though he had called me in to pick up my car and I could see it parked at the entryway. I didnt get out of there until I protested as he hadnt realsied that my car was ready.