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Proving to be one of the worst companies to deal with. Called an made appointment 5 weeks ago for a Friday. Given a timeframe of 3 hours. Stayed home and they didn't show up. No phone call. Called office girl apologetic but no one is here to come now. Called again on Monday and asked them to call my builder to organise a time to come and meet him on site for Weds. Wed comes around builder has had no call and no one shows up. Called again complained and rep there within 15 mins. Advised need stacker door as floor going in in 3.5 weeks. Told "shouldn't be a problem". Called today (3.5 weeks later) and advised that they have no aluminium to make it and haven't started? Seems like a great story...a aluminium door manufacturer has no aluminium to make doors..hmmm. Told when order was placed 3 weeks ago someone should have advised of timeframe and problem with materials. No one has called me to advise or my builder.Advised now 11th April will haveread more
We are so very sorry for the confusion and lack of communication. Unfortunately we don't have all shades of aluminium in stock and we rely on ordering from our supplier, this can delay fabrication time up to 4 weeks depending on colour choice. As soon as we receive materials we will fabricate your order and contact you for installation without delay.