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I have gone into this telstra shop twice and have a bad experience with their staff/manager. It has been twice that two employees, the same employees have refused to serve me about products/ and or information on products. One in particular said that he can refuse service to anyone who he doesn't want to serve and he has said that in front of me both times. The other staff member would be talking to someone who isn't even a customer and block out those who are waiting for service. This is unacceptable behaviour.