Telephone Services

Telstra Store

4 Reviews
(07) 4745 0555

Shopping Arcade, Tenancy 2, 23 Simpson St

Mount Isa, QLD, 4825

Shopping Arcade, Tenancy 2, 23 Simpson St

Mount Isa, QLD, 4825

Telstra Store

Come and visit us at your local Telstra Store. You can book a personal shopping appointment and get one-on-one technical advice - everything you need to manage your communication needs.

Is this your business? Claim this business

Contact details

Downloads

REVIEWS (4)

Very good
0
Good
0
Average
0
Poor
0
Very poor
4

Tell people what you think.

Help others by sharing your experience with this business.

MollyDMountIsa
OVER 3 years AGO

I’m not going to give any star ratings for the lack of “customer service“ even using those words is too much.. Was greeted with “hey” by BEKKY as I walked into the store.. I explained that my husband and I had bought new phones yesterday- “Got ya receipt” she rudely barked at me before I’d even finished my issue. I told her I had it in the car with the box etc; as I went out to the car to get it, Bekky started whinging about me not having my receipt with me to another staff member (who did not engage in conversation) what Bekky didn’t know was my mother was within eat-shot and could hear everything she was saying.
when I came back I finished explaining my issue that my phone wasn’t automatically turning on/off at the side button in the waterproof case we’d also purchased yesterday, but yet my husbands brand new exact phone worked in both exact cases and my phone worked in neither... Bekky tried two/ three times herself ...read more

mickw65
OVER 5 years AGO

I was at the service desk alongside another Gent in his 50's.

He told the short attendant "I think my grandkids dropped my phone.
She replied "are you sure you didn't drop it while you were drunk"?
He tolder she was being smart and she just shrugged her shoulders and made a face.
No apology whatsoever.

The Store Manager (Tara?) was sitting next to her and immediately looked at her but said nothing.

I hope the attendant was issued with a written final warning.

I seriously doubt it though...

mickw65
OVER 5 years AGO

This Telstra Store seems to unable to answer incoming calls, every time to message bank. Not good enough. Changing the business hours sign with a black marker, no announcement of change via various telecommunications options, so we bought phones from kmart. They greet you with "Hey Dude". I'm 50+, show some respect. I then saw the same employee treat a confused customer with arrogance, short replies and then eye rolling towards workmates after customer had left.

Anon10185
OVER 6 years AGO

This Telstra store is a joke! Avoid at all costs. Manager is absolutely useless, all she's interested in is going to KFC for lunch. Extremely badly managed, will not keep promises as in a callback ever, lines out the door whilst manager sits out back.

OTHER NEARBY SERVICES

  • sponsored listing
    Post Offices

    Australia Post

    The Gap
    6 Reviews
  • sponsored listing
    Bottle Shops

    The Barkly Hotel

    Mount Isa
    4 Reviews
  • sponsored listing
    Tree surgeon

    Copper City Tree Lopping & Stump Grinding

    Mount Isa
    3 Reviews
  • sponsored listing
    Mechanic

    Mt Isa Auto Air

    Mount Isa
    3 Reviews

    Closed until Thursday

    7:30 AM - 4:30 PM

1 2
BESbswy