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Tempo has a rich heritage in being the international custodians of some of the worlds leading retail brands, a responsibility we take with utmost respect and devotion. Tempo is a premier supplier to the home appliance market place in Australia, New Zealand, United Kingdom and United States of ...read more
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Disgusting customer service. They actually don't know what customer service means. Three months I have been waiting for a part for the TV I bought from Aldi and every time I ring they tell me it's been dispatched but still TV has not been repaired. I certainly will never ever deal with this group. Appalling customer service.
What a joke! I called over the last 2 months and they just dont care about there customers still waiting for call back from the supervisor. Every time I call the supervisor he/she is at lunch meeting or sick. Aldi should not sell there rubbish TV's as it does not support the new free to air channels so they told me to buy set top box when the tv is a HD digital. I am so angry the company should be called tempoo products. Dont waste your time buying any ALDI TV's its just not worth it.
I don't know how Tempo remains a solvent company - it reflects badly on the clients they represent and is damaging their product brand. I have had a similar experience with Temp - almost 2 months of repeated emails with no reply. I finally managed to get through on the phone and got a case number and a confirmation email - but still being ignored. I'll definitely research any future brand I purchase to make sure they are not affiliated with this zero customer service company.
Aldi should be ashamed to appoint this Co as its repair agents - I purchased a 5" Bauhn smartphone ASP5000H from Aldi in Sept 13 & it developed a problem in locating WiFi in that unless you were within 1m of the router, it could not pick up the WiFi - I sent it in 5 weeks ago for repair & after phoning them weekly & then daily after 4 weeks (you have to wait in a queue for at least 20min, before you can talk to anyone & every few minutes they suggest that you should email your complaint to them, which I doubt you would get a reply!!. After making a nuisance of myself with daily calls, I was eventually told that it had been repaired & it was returned to me by courier 2 days later (the only good thing about Tempo is the courier service). However, when I checked the phone it still did not pick up WiFi & I doubt if they did anything. It is extremely easy to see if it can pick up a WiFi network so impossible not to see that the phone is incapable of picking upread more
I contacted Aldi Customer Service and the person I spoke to was shocked to hear about my experience with Tempo Australia they told me to take the phone into Aldi & tell them I am not prepared to try the Service Dept again & ask for a refund. So I went to Aldi & no prob - The management said that you can ask for a refund for any defective item during the warranty period with the receipt & they will refund the full amount, so no need to waste your time trying to get the item repaired. So Aldi do stand by their warranty
This company is an absolute joke and I would recommend anyone thinking of buying a product associated with them think again. The product itself was faulty after only a couple of months and trying to get it sorted meant calling tempo and the customer service call centre staff are extremely unhelpful, incompetent and rude even to the point I was hung up on after being on hold for half an hour. Do not buy anything associated with them! I learnt my lesson the hard way.