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What a joke! I called over the last 2 months and they just dont care about there customers still waiting for call back from the supervisor. Every time I call the supervisor he/she is at lunch meeting or sick. Aldi should not sell there rubbish TV's as it does not support the new free to air channels so they told me to buy set top box when the tv is a HD digital. I am so angry the company should be called tempoo products. Dont waste your time buying any ALDI TV's its just not worth it.
I don't know how Tempo remains a solvent company - it reflects badly on the clients they represent and is damaging their product brand. I have had a similar experience with Temp - almost 2 months of repeated emails with no reply. I finally managed to get through on the phone and got a case number and a confirmation email - but still being ignored. I'll definitely research any future brand I purchase to make sure they are not affiliated with this zero customer service company.
Aldi should be ashamed to appoint this Co as its repair agents - I purchased a 5" Bauhn smartphone ASP5000H from Aldi in Sept 13 & it developed a problem in locating WiFi in that unless you were within 1m of the router, it could not pick up the WiFi - I sent it in 5 weeks ago for repair & after phoning them weekly & then daily after 4 weeks (you have to wait in a queue for at least 20min, before you can talk to anyone & every few minutes they suggest that you should emailread more
I contacted Aldi Customer Service and the person I spoke to was shocked to hear about my experience with Tempo Australia they told me to take the phone into Aldi & tell them I am not prepared to try the Service Dept again & ask for a refund. So I went to Aldi & no prob - The management said that you can ask for a refund for any defective item during theread more
This company is an absolute joke and I would recommend anyone thinking of buying a product associated with them think again. The product itself was faulty after only a couple of months and trying to get it sorted meant calling tempo and the customer service call centre staff are extremely unhelpful, incompetent and rude even to the point I was hung up on after being on hold for half an hour. Do not buy anything associated with them! I learnt my lesson the hard way.
Tempo is a joke,still waiting for my refund since oct ,yes Oct 2013.After 50 phone calls,only to speak to a diffirent team member and explain my case over & over.was promised a refund 10 days ago, but f course still waiting. What a joke.
I understand - I want to BUY some spare parts for a steam mop but still no reply to many contacts.