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I have been a customer at Terry White Chemist in Gladstone Park Vic 3043 for many years, then a few months ago I placed a lay-buy for a few perfumes including one particular perfume that had a promotional product with it. I had made a few payments only to have forgotten that I had a lay-buy due to circumstances beyond my control.
On the evening of 25/08/2016 I went to pick up my lay-buy remembering that I had it, forgeting that there was a 90 day time frame.
Going into the store only to find out that my lay-buy order was cancelled and they stated that the person/s made several attempts to contact me. I stated that I had not received any calls. For they never left any messages to advise me to contact me. This I find poor, un-professional and uncommuncative on their part,read more