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Animal Referral is profit driven, with little regard for the patients in which it purports to care. I have been a customer of ARH on and off, since 2005.
Last week, I took a pet rabbit I found on a busy road to ARH, asking if they could scan its microchip, to assist me in reuniting the rabbit with its family.
Before I even walked in the door, the disinterested team member had the forms outlining minimum deposits in her hand, ready for my credit card details.
After asking if they could help me, I was advised that the vet does not have a pet microchip reader... The practice must be quite naive to consider this believable, but this was the excuse I was given. They told me to take the bunny to the RSPCA at 11pm at night.
It appears ARH has lost any sense of morality, losing sight of the compassion to which it mentions, as one of its core values.
Avoid this operation at all costs.
My dog Yogie is my life. He was admitted here for emergency surgery. I was beside myself. Couldn’t think straight but the staff were fantastic! My whole experience was made so much easier for Yogie being there. Was constantly informed of what was happening no matter what time it was. They treated Yogie like he was their own. Very professional with all the facilities you could possibly need in a hospital. The staff were the best from the Vets to the Janitor. Understanding & very respectful.
I highly recommend ARH to all who need to get their baby back.
In the event of an emergency I would never go here again! This place is unprofessional, the staff and rude and uneducated. The care given is negligent, and you pay through the roof for it. I am almost certain if I left my pet In the care of this place she would have died! Especially when they were suggesting euthanasia. Under my local vet she is making a great recovery. I still have not paid in nearly four weeks at my local vet as what I did for two nights here, and they did absolutely nothing if not made her worse.
Please educate yourself on other 24 hour services available
I am very happy with the after hours service I recieved for my cat on Australia day. They were one of the only vets open in Sydney on Australia day and provided an excellent experience for both myself and my cat. Would highly reccomend them as an emergency service.