Curtains & Blinds - The Blinds Gallery Perth is a manufacturer and retailer of custom made to measure window coverings since 1996.
100% WA owned and operated we supply Timber Blinds
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I bought 4 pairs of venetian aluminium blind. After two years the mechanism of one pair of blinds does not work anymore. Because the blinds are still under warranty I rang up the Company and have been told either I bring the blinds in for a repair or we send someone out to repair the mechanism but I have to pay $80 call out fee. I am not able to remove the blinds by myself and I am not prepared to pay the call out fee, because I guess for that amount I can buy new venetion blinds. So much to customer service!!
Don't do business with these people. We had a whole house fitted with their blinds. The blinds were reasonable value for money. But after less than 18 months the blinds started falling down off the wall on several windows. We looked at them all and the end brackets had all slipped out of place. In two cases the brackets fell off completely. They had fitted two screws one end and one at the other on all windows which put undue pressure on one side. In addition, the rawplug used was the smallest available and the screws were very short, which resulted in the complete detachment in several cases. We contacted Blinds Gallery and they claimed the 2 and 1 fitting is normal - something we reject - and refused to attend to look at them unless we paid them $80. Grudgingly we did. The guy who came out agreed on the spot that the screws were inadequate and refitted them with double, larger screws at both ends. Blinds Gallery said that if the fitter confirmed theread more
So sorry to read your comments and the after sales service you have received. Can you please email your detials and back account number to firstname.lastname@example.org and I will arrange to have the $80 service call fee reimbursed.
I am the original reviewer. I just got contacted by the owner of Blinds Gallery who has refunded us the $80 I mention in my review. I am now satisfied that Blinds Gallery did the right thing, albeit it took the owner's intervention to get a fair deal. They have implemented some process changes to stop this issue recurring so I am happy with the outcome now. Steveinozjm
We had outdoor zip track blinds installed around our verandah by The Blinds Gallery and could not be happier with them and the professional service we received. One of our friends were also impressed and had them installed on their verandah and they were equally thrilled with the results. We also have had indoor shutters & roman blinds installed in our home and roller blinds installed in our investment property. On each occasion our requests were handled in a professional & efficient manner. I would have no hesitation in recommending The Blinds Gallery to anyone looking for a beautiful product installed by professionals at a competitive price.
We can no longer recommend Blinds Gallery. For five years, we could highly recommend Blinds Gallery, when the previous owner, Giulia was there. The interior and exterior blinds of our home, are from this company. Recently, we had two outdoor canvas blinds installed and within a month, bird pooh stained the blind. Of course, bird pooh will land on anything exterior, but, despite our attempt to clean the blind as instructed, the stain remains. The new owner did not attend the property at any time and was disrespectful in dealing with this matter. He has accused us of not cleaning the blind as instructed, which is not the case. He sent a staff member out, and would only view photographs. They will only replace the blind if we pay a discounted price. This was within one month of its installation, despite its warranty, which they state is not valid under these circumstances. They have lost a valuedread more