I use to like the place as its nearby, simply order and take away ur food without much interraction, decent food and especially getting ice cream for my kids - untill i visited today (for the last time ever).
I had ordered hot dog with the lot which i thought took more time than usual, and others who ordered after me were getting theirs early, so i thought of asking to make sure of 2 things : firstly have they forgotten my order which i understand sometime happens on a busy time, and secondly i m not a cook so i asked their team member in a nice tone 'does hot dog usually take time cos' to which he interrupted and replied 'everything takes time and there are lots of orders now' . I think that was rude and disgusting so i left asap whn my order arrived cos i cud not stand there anymore.read more
I have been going to this place for years and so has my mum. Tonight I ordered a few chicken scnitzal packs, and asked for gravy on the side. Anyways when I got home I realised that they had put gravy on one of the schnitzel packs. So we took it back and they told me I got my order wrong not them and if I wanted another one I would have to pay for it..... when I clearly know that certain schnitzel pack the person does not eat gravy. They were extremely rude and I am extremely disappointed. Even though I have been there for years and recommend a lot of people to go there. One thing I can't stand is rude people and they have ruined my favourite chicken shop.
I had driven all the way home before realising they had given me the wrong order, I gave them a call to see if I could swap it for what i actually ordered and was told they'd only swap half as I apparently should have been more precise when ordering - I dont think saying can i please have a quarter chicken breast piece and chips gets any more precise but I'm only the customer, what do i know ;) anyway they reluctantly decided to replace my whole order and I was greeted with the WORST customer service and it is safe to say i will never be returning #reviewtowin