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In October 2013 I ordered 50 cupcakes over the phone and whilst doing so I mentioned negative reviews I'd read regarding orders being lost and I was was not re-assured by the response, the staff simply went quiet on the phone. Still worried about this I called the day before the party and ... lo and behold ... they couldn't find my order. Eventually located it in the book but said it hadn't gone through electronically so would have been ignored if I her not rung. Again, not great customer service. When we showed up the next day the cupcakes were terrible. It looked like the apprentice had made them. Sloppy, rough, messy looking. I was embarrassed. This was all a big change from the year before when we got the same super hero ones that looked magnificent. Three days later we returned to pick up more cupcakes to take to my daughter's school and ... you guessed it ... they didn't have our order. The order was for 30 basic cupcakes like they sell everyday and theyread more
I ordered a cake here for a party I was having was such an exciting day until I was served by one of the staff at this drummoyne store normally the regular staff is lovely but not the one on the weekend who was so rude because god forbid I asked if I could buy a cake pop , didn't realise the ones in the store we're display only . I emailed the store but have not heard anything back. So much for customer service.
Fantastic service and cupcakes to die for...love them! I will definitely be coming back for more. I had these cupcakes for my wedding and they were great - my guests loved them and still to this day I get questions about where I got them from! Thank you Cupcake Factory!