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Service reasonable - cost outrageous - do not use
COST: for a 3/4 inch small hole in copper exposed water pipe - at 4:30pm son called, arrived at approx 6:00pm -- "after hours, normally around $440, now $880 !! we use Vega fittings now" - then when done (just 35 mins later ) "that's $880 plus GST plus call out of $79"- would not budge $1000 finally paid ( was $1079 ) ... we were taken total advatage of ... big time !!!
DO NOT USE THIS COMPANY!! I booked an appointment for between 9-12 and at 12 no one arrived, I called them and was told that the previous job was taking a long time and they would get to my place between 12-2. At 2 no one arrived and I had to call them for an explanation, I was told that the plumber would call me back straight away. I waited another half an hour and no one contacted me. I called them back again and was given empty apologies and promises that someone would call me. I waited another 10 minutes and finally had enough. Even as I was finally cancelling my appointment, I was still fed that someone will call and come straight away. Almost 6 hours of my life was wasted on this company, and at no point did they offer me any compensation or a realistic solution. The worst thing was that they never contact me to let me know that they were running late, they have failed at basic customer service. They are completely disorganised and irresponsible,read more