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My partner and I recently made 2 separate visits to the store in search of particular door stops and cabinet handles. On both visits we got exactly what we were looking for at reasonable prices. The staff were extremely helpful on both occasions. I cannot understand why there is so much negative feedback on this site - it precisely contradicts our experience on two visits to the store.
I should have read the reivews, I didn't, that's on me - but we bought a new front door and a leverset on Tuesday, got it installed by one of their recommended installers Wednesday. Come Saturday the lever set doesn't work, can't open it from the inside nor can we lock it. Call the The Store and get "sorry, but the best YOU can do is call Lockwood on Monday..." amazing. They're happy to sell you something, but won't support you afterwards, a complete joke!!!!
I don’t normally leave reviews, but this place is a seriously toxic workplace for any sort of customer service. Expect a can’t-you-help-yourself attitude and lacklustre product knowledge from staff that retreat to the main desk. Both times I’ve visited for my commercial projects have been the same. I won’t be coming back.
These reviews are so helpful I called them and was going to their store today and would have given them my business until I read these horrific customer reviews, going elsewhere now companies like this need to take notice of feedback from the public.
The worst customer service I'm ever seen. The salesman laughed, smirked and rolled his eyes every time I asked a question...It was like a Monty Python sketch except the guy was serious. I deal with technical issues every day in architecture and have never experienced a salesperson that doesn't want to help the customer understand the company's products. Treated me like an idiot. Avoid this place... Plenty of other door hardware places out there eager to assist.
After spending over $1,000 on locks.. not one of them works properly. They don’t seem bothered and even hung up on me when I complained about my door not closing and it being unsafe. They refuse to tell me who the owner is and said if I don’t keep quiet they will just hang up on me again. All the time while happy and sarcastic on the phone!! This is all after the 2nd time complaining about broken door handles in less than 6 months
They’re nice when they’re trying to sell but god forbid you were to ever have a problem.. you’re on your own!!! Or they come up with 100 excuses that it’s your fault and that you have to pay again!! Either to have it fixed or replaced.. all at your own cost!!!
Rubbish products and even worse customer service!!! Absolute joke of a company!!! Biggest mistake ever.
BE AWARE GUYS AND DONT BUY FROM THEM!!
1 Star because I can’t give them less.