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Four months ago, my wife bought a new appliance from The Good Guys Bayswater store, and their delivery driver damaged the front door while bringing it in. The store keeps fobbing my wife off to their delivery contractor (even though our contract is with The Good Guys, not the delivery contractor, so it's the legal responsibility of the store to handle everything except arranging the day and time for the repair to be done). The delivery contractor keeps fobbing my wife off to the delivery driver, who fobs her off to a mate of his who promises to come to do the work, but never shows up (and lies about showing up, when he hasn't, because my wife has always been at home when he has said he called in)! It's a whole chain of fob-offs! This has been going on for LONG ENOUGH! They obviously think that they'll get away without fixing the door if they keep fobbing my wife off. I suspect that they think that since she's from overseas that she doesn't know her legalread more
On Monday 28th October 2019 I purchased a Samsung U28E590D 28" 4K UHD Monitor for $100 from The Good Guys in Bayswater then they posted it to me and I received it on Wednesday 30th October 2019. The reason I got this was so I can watch 4K Movies with my MacBook Pro. The staff were kind to me and the service was amazing because they gave me an excellent bargain.
My 92 year old Mum & 90 year old Dad travelled a long way to get some advice & buy a heater at The Good Guys in Bayswater on Sunday. I don’t like to complain usually, but feel the boss should know that his staff are not looking after cashed up, eager customers. We waited in the cold for at least 20 mins & were ignored.... really disappointed.... Bunnings got our custom, where two sales people came to our aid within 5 mins, will not be back to Good Guys anytime soon.