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Had to return my Nespresso machine because it started leaking from the inside and not something minor like a cracked tank. I asked for a refund as it seemed to be a somewhat major fault, they told me that they had the right to send it off to be inspected. A month later the machine finally returns repaired but I asked for a report from the repair Centre to determine if my initial request for a refund was possible. After three weeks there was no report so I sent a text message asking what happened. Apparently it should have been sent within days and I was promised it would finally be sent soon. It was never sent to me and a confused employee asked why I haven't collected my machine. Within about 15 minutes she was finally able to tell me it was a cracked inlet valve which might as well be the tank so I could finally conclude that it was only a minor fault and I can collect my machine. What an ordeal for something that should have been a simple process. If aread more
the staff are great even though they havent done all that dancing and signing around me like on the tv... but they are very knowledgeable and friendly. can tell you things in an easy way of understanding with out treating you like a total idiot like some stores (eg, this thing is a mouse etc..) i have found then to be willing to help you give you the best for what you are looking at and a reasonable price... i have bougt quite a lot from them. dont get me wrong i always do my research but the good guys do appear to be just that.. the good guys
The staff at Good Guys Joondalup are very friendly and efficient in dealing with purchase enquiries. They are prepared to listen to your needs and guide you in the right direction to purchase a product which suits your needs. Recently I bought two cameras there and good a great deal on them. A short time laster I had problems with one of the cameras and they sorted me out really quickly knowing the camera was for a relative returning to England that day. Superb after sales service, not just take your money and run. Will continue to shop there for great buys and after sales service.