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The Good Guys

5 Reviews

Northpoint Retail, Windmill Crossing, Building 1, 11 Trade Court Glenella

Mackay, QLD, 4740

The Good Guys

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  • The Good Guys
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OVER 5 years AGO

Terrible service! Bought a dishwasher for my rental property over the phone was assured by the salesperson that they had 3 in stock. Arranged with my access with my tenants, and when my plumber turned up to pick up the dishwasher they told him they had sold out. That cost $120 call out fee! Took 9 phone calls to get onto some one in white goods, got left on hold and hung up on 3 times. Had to install a white model which was cheaper but in stock. Then had issues with the machine, 4 phone calls later spoke to a manager, and was told my plumber had probably installed it wrong and I would have to pay a call out fee for their service people to look at it. Then had to chase my refund on the cheaper model which apparently has to go through head office!
Would give negative rating if possible!

OVER 8 years AGO

Will never step foot in this store again - Buyer beware!! Management and staff are both rude & arrogant.

In this time of internet shopping you should look after your customers. Have purchased from many Good Guys stores around Australia & they have all been great but your store is the worst, Shame on you!

OVER 8 years AGO

Dealt with this store for the last time. The service was terrible and the management is arrogant. Customer service is abysmal. Management should remember that its hard times in Mackay and the days of poor customer service is over!!

OVER 9 years AGO

Terrible store. Was treated with sarcasm and rudeness after they were unable to deliver the fridge I had purchased (it was damaged) on the day they were suppose to. I was then pressured into buying a replacement fridge which was more expensive and was lower quality. I have bought from many other 'Good Guys' stores and they have always been excellent. Mackay store has bad service, bad deals and rude, sarcastic salesmen and owner.

Sharon Lee
OVER 13 years AGO

Been into this store a couple of times with same result, no service. Seems to be plenty of staff and no customers which I guess is a clue... Walked out 3 out of 4 times with no purchases due to this. So much for the ads.


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