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Pet Shops

The Pet Barn

17 Reviews

19 Hinkler Drive

Nerang, QLD, 4211

The Pet Barn

Contact details

(07) 5578 2377
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REVIEWS (17)

Very good
7
Good
3
Average
0
Poor
0
Very poor
7

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Help others by sharing your experience with this business.

CtCFS
OVER 2 years AGO

Huge range, fish, birds, reptiles, cats and dogs. Staff were polite.
They don't offer to carry your 15kg dog food to the car like Burleigh pet barn.

Anonymous_user
OVER 3 years AGO

Brilliant service in reptile/fish sections and are very friendly and helpful. This was the first petbarn in Australia and is still the best!

mandolinway
OVER 4 years AGO

Always receive friendly and prompt service in this store. Purchased a couple of koi angels after not expecting to see them in the fish department and was pleasantly surprised - staff took the time to have a chat as well - I was treated like a human being and not an inconvenience!

Simonne Ke
OVER 4 years AGO

Worst retail experience of my life. Was stalked around the store & later after spending $100 on pet products I was bag searched with at least 4 staff watching waiting, they found nothing of course. I told them I wouldn't be back. One of the staff then followed me to my car in the carpark screaming and swearing at me. I wish I'd never spent money there.

jlhhughes
OVER 5 years AGO

DO NOT use this Pet Barn. They are rude and don't care that they are rude.Management staff actually verbally insulted me when they delivered our $1700 new fish tank. They could not have cared less. I also tried to tell them that an item they carry had almost killed our turtles and ruined our $700 filter and they did not want to know about it. How can you own a pet store and not care about the welfare of animals? They were argumentative and TOTALLY unhelpful and rude. I see that others have posted about this before me. Wish I had read these reviews before spending my money there :-(

Simonne Ke
OVER 4 years AGO

I was also verbally assaulted by them - even followed me to my car to keep yelling profanities after I left the store and said I would not be back

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