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We bought a Auto garage door that was worth over $4000. This Roller door only lasted 4 months before it stopped working.
They eventually sent a technician which said a mechanical part was ordered and will be here in a week.
This will be the third consecutive week where this part from Brisbane hasn't arrived. We live in Cairns. They confirm every week that it is arriving. They do not offer a Replacement motor and The Company rep promised to call me back to confirm that the part was coming. That was 2 days ago. I have not heard back from them. They were happy to take my money, but are not willing to help fix the problem. Truly the worst Customer Service I have ever experienced which offers no help or remorse for this inferior product and service. I shouldn't have to wait for over 3 weeks and deal with the inconvenience of no Auto Roller Door.