Worst experience and would not recommend using this company.
Our shutter started getting stuck. Called shutter doctor and Michael came out to have a look. He said it was the motor and that it needed to be replaced. So we spent the $500 and they changed the motor. That night it was still getting stuck. The next day I called and spoke to Tom. He said Michael would call me back. 3 days later and still no call. I called again and Tom said again that Michael would call me. 3 days again and no call. I called back and Michael answered. He said he had been busy but would come out the next day to have a look. He came back out and "fixed" the issue. He said that the motor had still been the problem because i was worried we had spent $500 on a motor that didnt need to be replaced. That night the shutter was still getting stuck. I called shutter doctor the next day and wasread more
I hired Roller Shutter Doctor after a number of roller shutter repairers (including the company that originally installed them) told me my job was too difficult because the roller shutters were on the 3rd storey. Roller Shutter Doctor did all 5 roller shutters in a few hours, using a ladder only and at a much better price than the price quoted for a regular job by the other companies.
I also paid other companies a call out fee just to have them tell me they couldn't do the job. Roller Shutter Doctor doesn't charge a call out fee.
These guys have a fantastic can do attitude and I am very grateful to them for doing this job.