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What a fantastic Medical Centre! My husband and I have been going there for years, we have never had an issue. I don't understand the negativity of some of these comments. I don't usually leave comments, but as I was looking for something else, this popped up, so really I need to set the record straight.
The reception staff are very professional, kind, organised and caring. Their quality of care for their patients is top priority, and their genuine concern for their patients IS their firstread more
Terrible. I was on hold for 10 minutes at 10am, I thought they forgot about me so I hung up rang back and got line busy! Its like they took the phone of the hook. Get quicker phone service!
Thank you for your feedback, we are deeply concerned that your experience on the day mentioned was not optimal. We have a commitment to training and developing medical centre personnel with the highest level of focus on quality patient care and we will endeavour to improve the customer service experience in future. Please feel welcome to call the Practice Manager if you have any other concerns in future
What is good: Reception only if you don't question anything. What is not good: Anything else in my first experience. Very disorganised and careless with respect to the patients. I was sick and after getting into the queue I had to go home and come back after 2 hours. After two hours I was finally with the doctor. The doctor brushed me off after 2 minutes. Just don't eat anything and drink water and you will be fine" That's it! After one week I'm still sick. Guys pray to be healthy. But have faith. Hospitals are only 8-9 hours flight from Sydney!
Green Valley Medical Centre was a great Medical centre several years ago. After being bought over by a Medical "corporation" they have become atrocious. Book an appointment and you wait more than an 2 hrs, you get placed in the queue according to how sick you look rather than how sick you may actually be. The reception staff are okay but do get snappy when you ask when you might be seeing a doctor (even though you made an appointment). Only one doctor has remained on the staff since the practice first opened and hired staff. Attitudes of a couple doctors there are terrible and don't go there for a routine check up they diagnose by sight alone.
Primary care is terrible and the place is supposed to help treats you worse than just another number. I can't bring myself to ever go there again.