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Freight Transportation

TNT Australia - Head Office

20 Reviews

201 Coward St

Mascot, NSW, 2020

TNT Australia - Head Office

Contact details

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13 11 50 (02) 8304 8000
(02) 8304 8888


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OVER a year AGO

This courier company is by far THE WORST company I've ever dealt with. If you're not home all they do is left a note in your mailbox without telling you to collect it. Customer service provided from their call centre is the WORST EVER, they have no clue where the package gets delivered to and all they have is an address. They claimed it's a new agency but when I Google it the address returns a coffee shop...the customer service rep cannot answer my question and just simply hang up the phone! TERRIBLE SERVICE COMPANY please be aware!!

IanYing Xiao
OVER a year AGO

Horrible delivery company. My iPhone was delivered early morning, since no one at home, they left a card for me to pick it up at local exchange. But don't know where Is the local exchange. And until end of business hour, the package is still in transit, call help desk twice, they have no idea where the package is

Ben De Campo
OVER a year AGO

We had thousands of dollars of stock due in Syd from China using TNT as the courier. We paid express but it took over a month before the consignment showed up on their system as being in Sydney. Days later there system kept showing they "attempted delivery" when they did not. We always have our business premises manned from 9 to 5 and no cards were left to prove the attempts. When we called customer service they would steadfastly say they attempted delivery & can't tell us when another attempt would be made. They were always rude & unhelpful as possible. After waiting several more days we gave up. Called them and asked if we could send our own courier to pick up the consignment. Yolanda from their Enfield depot said yes. We send the courier. They have him waiting for 20 minutes then tell him he can't take delivery. He leaves. We arrange a second courier the following day & he is left waiting for another 20 or so minutes. While he's waiting we call ...read more

OVER 2 years AGO

TNT Couriers cannot be trusted.
After 6 re-books ( 6 days) of TNT Couriers not showing to pick up, I finally cancel.
consignment number is: 428109345
One day they even lied that they picked up.
On another day they lied that they are at the address saying it does not exist.
Thank God for DHL Couriers for picking up at the exact day and time allocated.

vincent chan
OVER 2 years AGO

I had a parcel to be shipped from China to Australia. It was a long story but I cut it short. The customs kept my parcel for twenty days. During this time, I was contacting TNT everyday to follow it up. The girls on the phone were very polite and they had done their best (I believed) to find out what had happened. However, they had a cyber attack as their system was halted. I became very annoyed and agitated. Then I went to Erskine Park to ask for my parcel. Mark was speaking to me and finding out what the problems were. Mark was very presentatable and he said he would follow it up for me, he did and he called me. I also went to Botany depot to check out. Heather spent time to understand my paper work and submitted them again. I was speaking to Carol on the phone as well. Eventually, parcel was released from customs within 48 hours after speaking to Heather. Carol was calling me the release and I was happy. Of course, I want the parcel straight ...read more


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