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Toll has to be the worst ransport company in Melbourne. The telephone communication is terrible. I didn't know a parcel was arriving. So the driver left the note. Contacted this lousy company, Someone located probably on Mars. Promised delivery the next day after 12PM. I waited in. Rang at 3PM , told it hadn't been loaded. Promised to contact me before 5PM to tell me detr=ails of the next day delivery. Got home nothing on the phone, no messages. What a pathetic outfit
My passport was sent from USA embassy to me via Toll service. It's been 2 weeks that it's sitting in their premises with the address that they stuffed up. Marked as undeliverable. After 3 phone calls to customer service I was told that they are not going to update my address and deliver the item. Just lost my time for stupid conversations with John, Morine and the rest of useless people. Even though it's not my fault, I have to suffer trying to get my document... No point of usingread more
I booked a document pick up this morning at 8:32 this morning. The operators English was pitiful. She advised my home address was no such address. I assured her it is! I repeated & spelt address 4 times. She gave me pickup option 1-3 / 3-5, I chose the latter. I took the afternoon off - not confident with her times! Called at 5pm - phone answered 5:36 & was told my pick-up had been cancelled. They advised NO SUCH ADDRESS! I asked why they didn't call one of theread more
I was suppose to get a delivery LAST THURSDAY yet one week later I'm still waiting I WILL NEVER USE TOLL AGAIN! BE AWARE!
a week ? it took Toll 3 weeks to declare a parcel lost, and it's taken 3 months to replace the item they conveniently "lost" during Christmas. useless.