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Dear Team, Please confirmation delivery status of this parcel, i tried to call customer care which is in Philippines and i spoke to NINO agent ID 100400, below are tacking numbers i was told delivery will happen on Thursday and then it was supposed to be on Friday and later turn up nothing is delivery until today Monday. After calling Philippine customer care i can say toll is simply abusing customers because your people in Philippine are totally ridiculous, i kept on saying i am interrupting him while i asked him question almost 50 times and he did not answer anything just lies. i would like to talk to someone in Australia and need to know what is going on with delivery on my parcel? 211002997030 211002997041 is it happening today or is it another lie again thank You
This company is hopeless! I asked for a product to be delivered to a major Melbourne address and the driver listed it as Undeliverable: unable to locate address. No card in the box, because of course, that would have been a giveaway!! So, after the weekend, neither that consignment, NOR a second one due for delivery that day, were delivered. Same alleged reason Undeliverable: unable to locate address. I called the stated number, but that takes one to the Phillippines, and "No sir, we cannot contact the depot from here." But, "Someone will call you today to discuss your case". No-one did. We are now on Day 4. A telephone call earlier today assured me that someone will call today and tha the consignments will be delivered. We shall see. I'd give ZERO stars if I could.
This company gives a whole new meaning to the word incompetent. How do they stay in business??? From rude staff that can't think (or talk) outside the box, to drivers who don't know what a door bell is to 'senior managers' who put shame to that title. Goodness people. Sad thing is online traders use them a lot. They must be cheap. If you can, keep away...or ask companies you buy from to look for alternative ways of getting the item to you.
Very bad delivery service. Very bad customer service. Delivery did not take place on requested day but on a day stated as not available. Left a card stating "you were not home" and to phone them. When contacted, ignores questions as to why this happened, but confirms item with courier for delivery the day of the call. Delivery promised on phone, never took place, neither the next day. No phone call from them to explain why. To date drama continues and item is still undelivered. This company is used by another company (international) to deliver items falling outside their boundary for delivery. The item is still not delivered.