Tonna Heating and Cooling are an independent family owned and run business, for over 30 years.
Tonna Heating and Cooling provide free in home evaluations and design for residential clients, and specified tenders to design and construct facilities for builders and commercial applications.
We supply all major brands for heating and cooling applications, and cover all types of installations from single room use, to complete home applications. No job is to big or to small.
Tonna Heating and Cooling provide free in-home comfort evaluation for all your heating and cooling needs. We don't just give you a quote, we tailor a complete comfort system for your family's needs.
- On-Site or From Builders Plans
Heating and Cooling
- Specialists in all Heating and Cooling, Domestic and Industrial, New and Existing
- Expert Design, Installation and ...read more
We had evaporative cooling installed by Tonna and were very disappointed. The initial quotation process was very positive and we had had them recommended by a friend so we felt confident, but when it came to the actual installation we were really shocked. Our entire house was left covered in plaster dust - they used drop sheets immediately underneath the vents but didnt cover any other furniture so every book, bed and item was covered in plaster dust. As the installer commented afterwards - in old houses you also get residual dirt from the roof cavity coming through - but they didn't seem to think that was a problem or to attend to it before cutting the holes. We spent three days cleaning every item of bedding, cushions, books etc and web we expressed our dismay they offered us $100.
We were also really disp
We are actually quite surprised by this review as 3 drop sheets where used to cover the major areas plus oneâ??s provided by yourself. As the plaster in your home is lathe plaster it by nature is extremely messy to work with this was explained at the time of the quotation and again on the day before works commenced. So the dirt wasnâ??t coming from your roof cavity as you have claimed but from the lathe plaster which there is no way of preventing and the guys did their very best to keep it to a minimal and clean up after themselves even staying there till after 5pm to do so
Got Tonna to come out and look at my heating system which had stopped working. The staff that came out were really friendly and went about their business professionally, although they appeared to struggle at diagnosing the cause of the problem. Did eventually advise that they would need to come back another day to do a more extensive test to determine the source of the refrigerant leak, and that they would call back to provide a quote and set up a time. I followed up Tonna twice and asked for the particular staff to call me back ... never heard back from them.
We had a unit installed by Tonna and are not particularly happy with their service.
We got several rude messages chasing payment the day after they emailed the invoice to us. As this was in for a rental property we wanted to check that the work was done as agreed and here the problems started. During several phone calls the details of the job was agreed, but their staff forgot this and now denies these agreements. This has led to several hundreds of dollars in repair work that Tonna refuses to cover. When I called to try to resolve the issue, I was given a lecture about not having paid the bill (the second day after it was issued to us) and told me to pay or be taken to VCAT within two days. But they would not help fixing the mistakes they did. What was agreed on did not matter.
The cleanup after the installation was pretty sloppy too.
The dude calls me one day before he is supposed to check my house and is more interested in the other quotes I was getting. If the initial service is like this I can just imagine what the after service would be like. This guy couldnt be bothered even coming and having a look EVEN after I had confirmed an appointment. There are heaps of other good places that can do what these guys do for cheaper. I will never reckomend this place to anyone. What a negative vibe.
My experience with this company was great. But I do "reckomend" that TIVAN goes back to school. Frankly when people whom can not spell the most basic of words complain we must wonder as to the validity of the claims they make, especially when there are so many other good comments.