We are no ordinary Drycleaner. As a Certified Professional Drycleaner, we understand that exceptional garments require exceptional care. Not only do we recognize designer and couture garments, but we have the fabricare knowledge to protect your investment.
Hand cleaning and hand ironing are an instrumental part of our process. Suits and ties receive rolled edges. Garments are soft pressed to minimize the possibility of shine and line impressions and all garments are hand ironed. Natural fibres and delicate fabrics such as silk, velvet, cashmere, linen, and organza receive extra gentle cleaning and drying.
We take our responsibility to our clients very seriously. As a measure of our commitment and success in fabricare, Top Cat Cleaners is proud to be referred by the most prestigious retailers in Canberra and is the only dry cleaner in Canberra to be recognized by Harpers Bazar ...read more
I dropped off a dress and pair of pants at Top Cat, and not only were they able to assist with the price as I am a student, they also repaired a button and hem on the pants at no extra cost. They thoroughly cleaned bleeding dye out of my delicate dress better than other dry cleaners had in the past, and they called to explain the possible risks. I'm very satisfied with the level of service and skill at Top Cat, and definitely recommend them!
I rarely review businesses like this except this time I was left really unimpressed by the service and the overall presentation so felt inclined to give some feedback. I dropped off my very expensive wedding dress in March 14 and was told it would be back the week before Easter for a charge of $400 (you expect good service when you pay premium). No messages. No calls. So I went in casually the week before easter to see where my dress was up to and the person who served me made me feel ridiculous for thinking it could be ready and then argued the date that I had actually dropped off the dress. I waited another 4 weeks and called up and got told it still wasn't done and then got another call later the same day saying it would be ready the following Tuesday, which was luckily one of my only week days off during the month. I turned up on the agreed day to pick up the dress and a staff said they couldn't give me the dress because they couldn't box it and that Iread more
I have investigated your claims, our records show that the
29th of May was the ready date for your gown, not the 18th of April as you claim. We take great pride in the quality of work we produce and as
your gown came in to us soiled with red wine, make up and a grimy hem line, cleaning your gown to our highest standard were all stains are removed takes time. A series of purification of solvent, filters and sterilisation of work areas ensures that we can present to you a gown that is unflawed and free of stains. We achieved this with your gown were we presented it to you without stains, unflawed and safe ahead of the quoted time. The bridal chest serves a purpose that is beyond aesthetics. Our storage box and tissue paper are acid-free, sulfer and lignin-free, and buffered to remain acid-free. Only true archival-quality products can claim this. Please come see me if you have any further concerns.
I find it highly unprofessional that your response to my complaints was to argue the dates quoted and upload an non-deidentified copy of my receipt! As the receipt shows, the job was completed 9 weeks after it was dropped off, we were told when we payed it would be ready the week before Easter. If you had told us the predicted date of completion was 9 weeks there is no way we would have gone ahead with your company.read more
Enukie, it is improbable and impossible that Top Cat would have promised to complete your gown the week before Easter. That week is a short week and as such we don't trade on Good Friday and Easter Saturday, and as such the though of cleaning gowns in a compressed week is not entertained. Contrary to your opinion 9 weeks to completion is in line with the estimates set by the leading cleaners in the USA who target 8-12 weeks. Since you last posted Top Cat has been recognised for our ability to clean and restore gowns by being invited to join the "International Association of Wedding gown Specialist", and as such we are the only dry cleaner in the district who can provide preservation systems that are truly Museum grade. All our gowns are now backed by an International Lifetime Warranty against discoloration. As you were unpleased with your bridal chest Top Cat would like to offer you a complimentary upgrade.
As a first timer you have another satisfied customer Top Cat, well done. . My cleaning was completed ahead of the quoted time, they sent me a complimentary SMS and as I was running late, I was able to collect my dry cleaning outside of business hours from the smart automatic ATM. I am very pleased with the quality of the cleaning and the stains on my suit have been removed without me pointing them out. Great job!