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Hard to describe in words the saga we have been through with this company. The worst service and experience possible. We paid all upfront for Timber bifold door and flyscreen. Bifold door installed , flyscreen promised 2- 3 weeks later. Nearky 12 months on and we have not recieved our flyscreen. Excuse after excuse from Top Door , Not answering our calls , not getting back to us, Lying, promising the product countless times but never delivering. After finally having enough and requesting our money back and a refund for the flyscreen Top door agreed to refund us. Same process again, promises of payment, lies and no refund made for over 3 months after continous requests and contact from us wanting to know what was going on. Finally a refund was supplied to us recently but for only half the amount. Full amount owing to us is $2500. After I had had enough and wrote a bad review of these guys on Google they have offered to pay me back in full but only if I removeread more
Completely and utterly incompetent!! I've been waiting for more than a month for 2 very small, very simply window sashes. The sales lady keeps promising it is nearly done, then when I go to pick it up at the agreed date she has some silly excuse why it isn't ready yet. Doesn't call me to tell me, just waits for me to turn up. One of the delays was caused by the workshop "stuffing up" the rebates for the hinges, and they had to REMAKE the windows. Now it's again been more than a week since the windows have been remade and they still haven't finished the hinge rebates. Just incredible. Don't deal with these clowns!
Yes , they have taken a 50 % deposit of $2100 for a front door , it has now been 12 weeks since order. Originally i was told a 2-3 week turnaround on supply. the receptionist who is the owner same stupid excuses ie i had no phones so cant ring the workshop, owner fell off the ladder , i have no supply of cedar the list of excuses goes on. i have taken the matter to NCAT
Don't even waste your time. Our doors were fitted 7 months ago now (by our own tradie) and we're still waiting to get the flyscreens for them. Even though they built and delivered the doors, they had to come back and measure them for the flyscreens. To get the person to just come and measure has taken 2 months of solid calling. We were told it would then take another month to get them made. Here we are, 6 weeks later. They reply to emails with things like: "It is hard when I have external sub-contractors who dont pick up their phones and never get back to me". They should be the person chasing them, not us chasing them and to be told they haven't called them back! Emailled them 2 weeks ago to follow up, and have emailled again today to get the response "Dudly will try to come out this thursday or next thursday" Yeah, we all just hang around at home waiting all day in case someone shows up to install them whenever they can make it. What a joke.
We came here to buy some Bi-fold doors and timber windows for our new home and was surprised by the level of professionalism in customer service! By far the most courteous and helpful of all the joinery places we visited. prices were also very reasonable after we compared quotes from a few other places. Although there was a slight day delay in the delivery time, the manager was always proactive in keeping us updated and was very flexible in working with our builders and their schedule and we were very happy with the doors and windows once they were completed.