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Hard to describe in words the saga we have been through with this company. The worst service and experience possible. We paid all upfront for Timber bifold door and flyscreen. Bifold door installed , flyscreen promised 2- 3 weeks later. Nearky 12 months on and we have not recieved our flyscreen. Excuse after excuse from Top Door , Not answering our calls , not getting back to us, Lying, promising the product countless times but never delivering. After finally havingread more
Completely and utterly incompetent!! I've been waiting for more than a month for 2 very small, very simply window sashes. The sales lady keeps promising it is nearly done, then when I go to pick it up at the agreed date she has some silly excuse why it isn't ready yet. Doesn't call me to tell me, just waits for me to turn up. One of the delays was caused by the workshop "stuffing up" the rebates for the hinges, and they had to REMAKE the windows. Now it's again been more than aread more
Yes , they have taken a 50 % deposit of $2100 for a front door , it has now been 12 weeks since order. Originally i was told a 2-3 week turnaround on supply. the receptionist who is the owner same stupid excuses ie i had no phones so cant ring the workshop, owner fell off the ladder , i have no supply of cedar the list of excuses goes on. i have taken the matter to NCAT
Don't even waste your time. Our doors were fitted 7 months ago now (by our own tradie) and we're still waiting to get the flyscreens for them. Even though they built and delivered the doors, they had to come back and measure them for the flyscreens. To get the person to just come and measure has taken 2 months of solid calling. We were told it would then take another month to get them made. Here we are, 6 weeks later. They reply to emails with things like: "It is hardread more
We came here to buy some Bi-fold doors and timber windows for our new home and was surprised by the level of professionalism in customer service! By far the most courteous and helpful of all the joinery places we visited. prices were also very reasonable after we compared quotes from a few other places. Although there was a slight day delay in the delivery time, the manager was always proactive in keeping us updated and was very flexible in working with our builders andread more