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What fantastic customer service! I purchased an LED pool light from Townsville Pools and Spas in December 2011. I recently I noticed that there was water in the unit; it must have sprung a slow leak. I returned the unit to the shop and without question, it was replaced. This was certainly more than I expected. Gary advised me that the product was reliable and well manufactured - and that my experience was unusual. He also said that manufacturers believed in the quality of their product and would make good on the unit.
I was half expecting a protracted negotiation about what to do with the pool light - my expectations were not realised. The item was replaced with no fuss ... I felt like a valued and trusted customer.
The experience will keep me going back to Gary in Ingham Road and Rhonda on Magnetic Island for my swimming pool needs.