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I completely agree with all the negative reviews, the receptionists are unfriendly. My appointment had over an hour delay and when you are finally seen the doctor is very rude, partronising and does not listen to anything you say. Goes against all the medical interviewing skills I've been taught. I think it is necessary for the doctor to do some refreshing on doctor and patient communication. Don't waste your time here, I always leave feeling stressed, unhappy and overall just very disappointed. Finally made the decision to change clinics, best decision I have ever made!
Receptionist were okay but not as welcoming as they should be. The doctor I saw was not nice at all. Who almost had me in tears, the way the doctor went about things was not professional at all, the first thing the doctor said to me when I walked in was that I am overweight, then asked for my medical history and when I told them my father was diabetic they said he's probably overweight too and he has been all his life. There are plenty more nasty remarks the doctor made through our appointment together which made me feel very uncomfortable, on top of that the doctor was 40 minutes late for our appointment. I would never visit this clinic again because of my experience.
Definitely they have a very poor customer service. I need to see my daughter to GP, booked for 3.20 appointment, took leave from the work and waiting for 50 minutes before come back without seeing the GP. The management then call and blame ? I prefer not to go back there unless it is emergency. Surprisingly the customer management claims that my record with them is their property and will not pass to me.
Agreed with comments about reception staff- rude, not polite at all- by face or over the phone. The doctors here are good, but they obviously have a practice of seeing patients in the quickest time possible, then arranging follow up appointments so they can make as much cash as possible. I've been going here for 10 years- only because my medical history is here and I have a female doctor.. but wouldn't recommend