Booked on the phone, didn’t have a credit card for deposit but was told it’s ok if I call later. Received an email straight away confirming my booking. Got a message a little while later that they had cancelled my booking as someone else wanted it and had paid. No apology. Very ordinary customer service.
I booked a 11am trip and drove from Brisbane to Gold Coast. The trip was cancelled due to insufficient people. but did not receive any notification until 9:13am by a SMS. I was on the way drove to Gold Coast and did not check my phone. It is very disappointed when I arrived. I wait on the spot and hope other boats can take me. But all boat were fullu booked, except the True Blue Fishing Charter I booked. I was told the True Blue charge is expensive and feedback is poor so few people travelled with them. I can understand the why trip is cancelled, but the way to communicate with customer is not responsible at all. I bought ice, food, travel sickness medicine etc and hope to have a good experience for my father for his birthday. Just received a "sorry' from your staff. I complain the trip to admin of True blue, but the lady told me I should contact them to ensure the trip is OK. Hello? read more
Not very impressed at all, basically paid for a sightseeing trip off the coast. I absolutely understand that you dont catch fish everytime out but i found that the crew didn't even give it a go trying to put us onto anything. It seemed like they were trying to conserve as much deisel as possible. 12 fishos on the boat and only i take home fish for 5hrs work. I Looked at their sounder a few times and saw nothing more than what resembled a desert and also no sign of activity and they still said lines down. Ive done many of charters over the last 30yrs and would not in any way recommend this boat to anyone. Ive been at the whalf many of days in the weekend and watched charter boats come back with 3 boats out of 5 always returning with something except for this charter. I do this to study who is worth chartering and who isint as written reviews are not worth the space they are written in. I HAVE NEVER SEEN THEM COME IN WITH ANYTHING DECENT OR WORTH SPENDINGread more
If you've been at the wharf many days on numerous weekends as you claim, and your story about not seeing any fish come off our boat had any truth to it whatsoever, you would of booked one of the other boats wouldn't you! I also note that you didnt put your name to the review so i cant even verify that you were on our boat. Perhaps its your review that isnt worth the space its written in! Cant help but think this review may be a fake. Happy to cop negative review if it was a slow fishing day and you were a genuine customer. Unfortunately some days they just wont bite. We fish the same grounds on our 5 hour charter that the competitors do. It has absolutely nothing to do with conserving diesel, the boat is economical and we have no restrictions on were our skipper can fish.