Call Australia's largest independent installer of residential solar panel systems for your solar needs on 13SOLAR (13 76 52), Australia-wide. We only use accredited solar panels and inverters, that are installed by accredited electricians. We offer the cheapest prices, guaranteed. So call us for a cost-effective solar solution, without sacrificing quality.
Have a picture to share?
Upload it to help other users learn more about this business.
I had a system put in in December 2014, split between 2 roof lines. Luckily I had a internal metre and after a few weeks I noticed that it was producing nowhere near to what the system had been quoted. I put in a service call and the first thing I was told was I could be charged $200.00 if they could not find the fault. After a argument they agreed to come out and check it. Sure enough a bank of 10 panels had not been switched on by the installers. This would never have been picked up if I had not had a meter to view the production.
Now, the inverter keeps cutting out. Again on requesting a service call I am told it will be in 3 -4 weeks and I can keep resetting my inverter, but if theyread more
Well...... I have been waiting 3 hours for sales to call me back and they haven't so i am not off to a good start !
Then i find the reviews here and find out the truth about their service. Anyway, thanks for this website i will find someone else.
Advice cancel the contract go reputable better than the heart ache
put in Service call 29th December 2014 today is the 27th April 2015 still not replaced dead inverter these people don't follow up or give a dam, they just bust a boiler trying to get you and your order thats it. Wish I had never ever purchased from them. This company may as well be closed for all the help and service they provide which is ZERO
I had a system put in in December, spread over 2 roof lines. No body came out to check the final installation and after a month I found out that they had not switched 1 bank on at all. If I had not checked it still would not be working.
Now the inverter keeps cutting out and on calling them, I am told that it will be a minimum of 3 weeks before anyone can come out. I have to keep re setting it and they tell me that if when they turn up it is working, I will be charged a $200.00 call out fee,
This company is a joke, I would not recommend them to anyone, they really don't give a dam once they have your money.
STAY AWAY FROM TRUE VALUE SOLAR!
They have a terrible customer service who keep passing you to one another. Their management don't even care about customer complains. As you can see lots of problems with this company! I wish I read these reviews earlier. My advise, STAY AWAY this company.
Just had our 2 year system check and because they test each panel one panel had a manufacturing fault only producing 25% other panels are fine, so we will now find out how good they are at replacing it under warranty I don't have high hopes because Installation went ok, great sales person and communication, BUT after install customer service non existent. Long wait on hold, they advertise their customer service email and web contact form but don't bother to get back to people after numerous attempts to get them to arrange this 2 year service check to maintain the warranty which they charge between $199-$299 but we found our own solar accredited electriction who only charged $140 and cleaned them as well.