U-Haul Australia is a highly recognised organisation offering trailer and ute hire Australia wide. Our vision is to lead the trailer hire industry and ensure a prompt, safe and reliable service for anyone looking to hire a trailer anywhere in Australia.
Truly one of the worst customer service experiences of my life. U-Haul called me a day before my move to let me know that my large furniture trailer wouldn't be available which I had booked 2 weeks prior and that I could use a horse float to move all my furniture. After arguing with them on the phone they said I could drive to a different location and pick up a small trailer and they would provide compensation for the change...they refunded me $8 which was apparently the difference between the trailers. When I raised the extra distance they forced me to travel and the fact I had to organise alternate transport for most my furniture the complaints department couldn't have given a stuff. Rude service, no apology, would never use again.