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These guys are not going to treat you as a respected business partner. After putting in more than 30 airconditioners with theses guys over the last five years when I asked them to come and move an aircon unit that they had replaced in such a way that I could now no longer put my rubbish bins in the bin enclosure they said sure that will cost you $350. I rang them to talk about it and they said tough we put it like that so the aircon units did not blow hot air at each other. They never run at the same time so for me not an issue. Even if they had charged me something that would have represented a partial acknowledgement of fault it would have been fine with me but two hours labour when the guy was not here longer than one hour was just rude.
Alison, We have appreciated your business over the years, however your aircons were installed to industry standards and manufactures standards, you then asked us to relocate the aircons to suit your needs and at that time we advised you of the cost of which you accepted. If you have a dispute with the bill to please contact us in the office on 8947 1375 or email firstname.lastname@example.org Thank you