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I found my gown today with these amazing girls. They genuinely went out of their way to help me and I couldn’t be happier with their service. I used to own a retail store in Sydney that sold formal gowns so I know how hard it is to find people who from the heart want to help you. I found it here. Thank you for making my entire experience so easy, breezy and beautiful.
The ultimate bride was very good to me up until i paid for my dress. I went to pick up and they had supplied me the wrong tiara, even when the paperwork showed they had supplied me with the wrong thing, they still refused to do a swap and i was left with a Tiara i hated. Very poor customer service and very money drievn. Customer service walks out the door once you handed over the $$$. They also were trying to get me to try on dresses way over budget when i had explained to them what my budget was. It seemed like i was an inconvenience when i had my first appointment with them as they were hurrying and when i nearly tripped on my dress getting onto the podium, the lady serving me rolled her eyes and tsked tsked. I felt like i was a burdon to them and that i was wasting their time. Brides beware, i'd hate for you to get ripped off like i did.
I cannot praise the staff at The Ultimate Bride enough! Such beautiful service, each and every person that works there is efficient, kind and honest, no pushy sales pitch! I bought my gown from them more than 2 years ago but only this week I went back to the store to purchase my veil and they remembered me! They even remembered my dress and helped me pick out the perfect veil to compliment it. If that's not service I don't know what is. So many bridal stores have rude staff who judge you for for not fitting into the sample size gowns but The Ultimate Bride made me feel so comfortable. Don't waste your time with other stores, skip the stress and shop here.