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We bought a water bed from this store about two years ago!!! I have nothing but good things to say about this company!! Very helpful when we were looking around for a bed and very helpful on collection of the bed. We have been back ever since to get our conditioner and even made calls on how to empty the water out and transport it when we moved. I have recommended Ultimate Waterbeds to many of my friends looking for a great nights sleep!!! I would purchase a water bed from Ultimate Waterbeds again.
This place is has the worst customer service.
Their staff make mistakes with bookings, then have the cheek to blame the customer. When a complaint gets posted on their facebook page, they delete the page.
Childish, but still the internet is a VERY powerful tool. There is always another way!
Only to be told the following day when no-one turned up for the appointment that the customer was wrong on the booking date, Pfft, grow up people, maybe your staff need to get it right.
Your staff need training in customer service