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I used to have our cars serviced here until I received my car back with the driver's electric window switch broken. I called the next day to notify them and they refused to accept responsibility for it and instead blamed me for breaking it myself. I complained to the head office but they referred the complaint back to the same store and I had the same sales rep responding to me so I complained to the Office of Fair Trading but it came down to my word against them. Since I couldn't prove they broke it there was nothing to pursue. Replacing the broken switch is going to cost me hundreds of dollars now.
I've been to these guys a few times now, and they are always very helpful and honest! I have done a few e safety checks, service, headlight replaced, and just today I went there to get a nail out of my tyre! They fixed it up straight away and did not charge me a cent for it! Always very happy with their honesty and efficiency. Will definitely be back if need be. Highly recommended :)
Took my car in to get a repair on the brake lights. UltraTune fixed the problem with an adjustment they didn't charge me for - rather than making me buy a whole new part as my previous mechanic had said was necessary. I will definitely go back to UltraTune Alexandria when the part finally does fail.
I took the car for a service today. Not only did they have the car ready at the agreed time, but they contacted me to let me know of a problem that they were able to fix, but asked permission first. They let me know of the total cost before I arrived. There was no hard sell. The staff are friendly, efficient and honest. For any females out there looking for a mechanic that won't take advantage of your gender, then UltraTune Alexandria is the place to go. It's the only place I will continue to use and recommend to family, friends and work colleagues as well...